I just wanted to e-mail you to thank you for the lovely flowers you delivered last night...the roses and vase were stunning, very appropriate for my goddaughteręs 20th birthday. They had arrived on time and were conveniently and elegantly wrapped to easily transport home. In addition, I was relaxed that you had provided me with your 800 number in case anything went wrong at the last minute.
Dear Flower Petal folks, OK, Im impressed. They delivered the replacement arrangement less than 2 hours after my email notifying you of the problem. Very impressive service recovery, not to mention the follow up phone call from you to be sure everything is OK. In spite of the initial snafu, I will certainly use your service again. Thanks,