This is the first time that I have used your service, but it will definitely not be the last. I will also advise my friends regarding your excellent service.
Dear Flower Petal folks, OK, Im impressed. They delivered the replacement arrangement less than 2 hours after my email notifying you of the problem. Very impressive service recovery, not to mention the follow up phone call from you to be sure everything is OK. In spite of the initial snafu, I will certainly use your service again. Thanks,